Help
Getting started
- Download the app from the Nexus Asset Vault page (Windows 10/11, 64-bit).
- Run NexusSetup.exe. If "Windows protected your PC" appears, click More info, then Run anyway — it shows because the app is new and not yet signed with a certificate.
- Installing needs no administrator rights. On first start pick the free version (no account), or activate a key if you bought a plan.
- The app and its launcher update themselves each time they start.
Buying
- Pick a plan on the prices section, or in the app: Settings → Account → "Buy Nexus".
- The WhatsApp button opens a chat with us with a ready message, or write to us on Telegram.
- Pay by SuperQi, bank transfer, or cash with a reseller, and we send you a key (NXS-XXXXX-XXXXX-XXXXX-XXXXX).
Activating your key
A new account or the free version: in the launcher window click "I have a key or activation code", paste the key, then type your email and a password you choose (8+ characters). Your account is made with the plan at once.
Already signed in: in the app go to Settings → Account → "Add a key", paste it and click Add. The app restarts with the new plan.
The time starts on the day you activate the key. See the key terms.
Common questions
"This account is in use on another PC"
An account works on one computer at a time. Sign out on the other computer (Settings → Account → Sign out), then sign in here. If that computer is no longer available (broken or sold), write to us and we free the account.
How do I move to a new computer?
Sign out on the old one, install the app on the new one and sign in with the same email and password. Your libraries are files in your folders — copy them with your files, or open them from the same drive.
I forgot my password
Write to us from the account's email or on WhatsApp; after checking it is you, we set a new password. (A "forgot password" option in the app is coming.)
What happens when my plan ends?
We remind you in the app 7 days, 3 days and 1 day before. When it ends the app goes back to the free version, and all your files and libraries stay readable and exportable. Renew any time to get the features back at once.
My key does not work
Make sure you copied all of it (dashes and spaces don't matter). "Used" means it was activated before; "higher plan" means your account has a higher plan running, and the key stays valid for later. Otherwise write to us with the key's last 5 characters.
I got a "new sign-in" notice and it wasn't me
Change your password at once and write to us; we sign every device out of your account.
Does the app upload my files?
No. It works on your files on your computer; we never see your files or their names. See the Privacy Policy.
How do I report a problem or suggest an idea?
In the app: Settings → Support → Send a report. Our reply appears there and you get a notification.
How do I uninstall?
Windows Settings → Apps → Nexus Asset Vault → Uninstall. It asks whether to delete the app's settings; your libraries and files are never touched.